At Pluto Air Conditioner, we prioritize customer satisfaction and strive to provide the best possible service. Therefore, we offer air conditioner exchanges only under the following conditions: The exchange must be requested within 7 days from the date of receipt. The product must be in its original condition and must not have been installed or operated. The product must be returned in its original packaging along with all accessories and the invoice. The customer bears the shipping cost in the case of an exchange. Returns are not allowed for any reason after the purchase is completed, in order to maintain product quality and ensure the integrity of our sales process. Thank you for your understanding and trust in us.